Our Return Policy
Returns and exchanges are not available for products that are delivered correctly and in good condition.
Once an order has been successfully delivered, it cannot normally be returned or exchanged due to:
- Change of mind
- Incorrect size selected by the customer
- Incorrect colour selected by the customer
- Personal preference
- Product no longer required
- Product being opened or used
Please check the product details, size, colour and other specifications carefully before placing your order.
Damaged, Defective or Wrong Product
If you receive a product that is:
✓ Damaged during delivery
✓ Defective or faulty
✓ Different from the product you ordered
✓ Missing an item from your order
please contact us within 48 hours of delivery.
We will review the issue and, after verification, provide an appropriate resolution where applicable.
Important
Please keep the following until your complaint has been resolved:
- Original product packaging
- Tags and labels
- Invoice/order details
- Product received
- Shipping package
How to Report an Issue
Step 1 — Contact Us
Contact our customer support within 48 hours of delivery.
Step 2 —Order Details
Provide your Order ID, registered mobile number and details of the issue.
Step 3 — Photos/Videos
Share clear photographs/videos showing the product, packaging, shipping label and the issue.
Step 4 — Verification
Our team will review the information and determine the appropriate resolution.
Refund Policy
Since Muskan Collection does not offer routine returns, refunds are not provided for change of mind, incorrect size selection, personal preference or similar reasons.
If a refund is approved following verification of an eligible issue, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.
The time taken for the amount to appear in your account may depend on your bank or payment provider.
Products That Cannot Be Returned
For hygiene and safety reasons, the following products are generally not eligible for return or exchange when correctly supplied and delivered in good condition:
- Bras
- Panties
- Lingerie
- Shapewear
- Camisoles
- Nightwear
- Personal-care products
- Cosmetics and beauty products that have been opened or used
- Perfumes, deodorants and body mists that have been opened or used
- Products without original tags or packaging
- Products that have been used, washed, altered or damaged after delivery
This does not affect cases involving a product that is damaged, defective, incorrect or otherwise not as described, subject to verification.
Wrong Size or Colour Selected
Please select your size, colour and product variant carefully before placing your order.
Muskan Collection does not offer returns or exchanges simply because the customer selected the wrong size, colour or variant.
We strongly recommend checking the product description and size information before completing your purchase.
Important Conditions
For an eligible complaint:
- The product must be unused.
- Original tags and packaging should be retained.
- Proof of purchase/order details must be provided.
- Clear photos/videos may be required for verification.
- Products should not be washed, altered or damaged after delivery.
- Do not ship products back without prior confirmation from Muskan Collection.
Contact Us
Have an issue with your order?
Muskan Collection
📱 WhatsApp: +91 79872 92634
📦 Order Support: Please mention your Order ID when contacting us.
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM
